Newegg Logistics Knowledge Base

Help Topics

• How to register

  Client complete registration steps through an invitation email

  • How to register

• Freight Services

  Obtain quotation and schedule LTL/TL/Inter-Modal directly on our platform powered by FreightPop

  • How to Obtain Quote and Ship

• Account management

  Account administrator mange additional users and access rights

  • How To Set Up And Manage Account

• Platform Integration

  Client provides account access credentials of 3rd party platforms so that Newegg Logistics services can retrieve and update information

  • Newegg Logistics Platform Integration
  • How to Set up Shopify Via Platform Integration
  • ShipStation Platform Integration

• Inventory management

  Clients can send or return inventory

  • How to create Items
  • How to Return Inventory
  • Item List

• Order management

  Client can create and view order processing status

  • Order List Overview
  • How to create orders
  • How to retrieve Shipping Record

• Return management

  Client creates RMA, decide how to handle returns, view return status & return inventory

  • How to Return Inventory
  • How to Create and Manage Return Merchandise Authorization (RMA)
  • Return List Overview

• Billing management

  Client view invoices, set up paying methods, and make payments

  • How to make payments using Invoice & Statement
  • Transaction Detail Query