Dec 01
0

Order Fulfillment Terminology & Fees

By | Supply Chain Management

The order fulfillment process includes all of the steps a company takes between receiving a new order and delivering it to the customer. An effective order fulfillment strategy is key to ensuring impeccable client service, which builds a good brand reputation for your e-commerce business. About 38% of online customers say that a negative delivery experience will deter them from shopping at that online store again. To prevent such an adverse outcome for your online business, you must manage and implement key steps in the order fulfillment process. Here are some important order fulfillment terms and related pricing.

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Aug 13
1

Tips to Improve Your Customer Support Interactions

By | Newegg Bridge Customer Service

Learning how to improve customer service interactions helps businesses maintain client satisfaction and develop long-term retention. While you may have excellent products and services, your customer support staff is the driving force behind higher sales. As the faces of your business, these employees represent your company from the first interaction. As such, making sure that they are providing good service offers customer interaction benefits that include business growth and improved satisfaction throughout client relationships. Add the following tips to your new-hire and ongoing training regiments and help make sure that you help keep customers happy and fulfill their expectations throughout the sales process.

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Aug 13
0
Newegg Bridge

When Does Outsourcing Customer Support Make Sense?

By | Newegg Bridge Customer Service

Beyond the products and services you offer, your customer support team has the potential to make or break your business. These staff members are the face of your company and are frequently the first human interaction a potential customer receives. Not having enough resources for optimal customer service staffing, or even having the wrong people in those positions, can drastically affect your brand’s image and loyalty.

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Aug 11
2

Order Fulfillment: What It Is and Why Getting It Right Is Essential for Your Business

By | Shipping, Supply Chain Management
Order fulfillment includes the entire process of receiving, processing, picking, packing and shipping orders to your customers. Without a good order fulfillment strategy in place, customers may never receive their product, or have the wrong items shipped. When either of these occurs, the likelihood of a customer choosing to continue using your company is slim. Understanding the processes and using them correctly for both in-house and e-commerce order fulfillment will help your business retain customers.

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Aug 11
0

Things That Could Go Wrong with In-House Fulfillment

By | Shipping, Supply Chain Management
Whether you run a small business or a large corporation, in-house fulfillment mistakes can happen. With the many moving parts that go into storing, packaging and shipping products to your customers, these processes offer plenty of room for error. While most orders ship out correctly, the ones that are delayed or even incorrect can have a major impact on your revenue and brand image, even if it something out of your control. From a traditional warehouse setting to e-commerce fulfillment services, the following mistakes can happen for a number of reasons. The key is knowing how to avoid them and keep your business running smoothly.

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May 07
0

What Should I Look for in a 3PL Provider?

By | Shipping, Supply Chain Management
Finding the right 3PL provider takes a lot of analysis and consideration. There are so many different options that it can be hard to know which one is the best one for your business, or will fulfill your current logistical needs, and can scale into the future. In this article, we cover some things that any online business can use to evaluate 3PL services and decide which one is best for their current fulfillment needs.

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