Order List Overview

Order List is a sub-function of the Manage Orders function on Newegg Logistics Portal. Here you’ll find all the tools needed to manage and view basic information on your orders. This will cover some of the basic task such as finding orders. managing orders, and a short guide on how to read the order list.

How to Find a Order

1. Navigate to Manage Orders, click Order List
2. Select the filter that you’d like to search your orders by and type in data.
   Here is a break down of each base level filter
   • Seller Part #
   Search for orders by your Part number.
   • Outbound #
   Search for orders based on the assigned outbound order #
   • Manufacturer
   Search for orders based on item manufacturer.
   • Customer Name
   Search for orders related to a customer’s Name
   • Customer Phone #
   Search for orders related to a customer’s Phone number.
   • Customer PO #
   Search for orders by the PO #
   • Serial #
   Search for orders by the product serial number.
   • Tracking #
   Enter the tracking number to search for your requested order.
3. Advanced filters may be needed to search for orders within a specific range such as looking for orders for a specific month or finding only orders with. Click Advanced Options to drop down the filters.
   
   Here is a quick breakdown of each Advanced Option
   • Platform
   Search for orders based integrated platforms. Useful for users with multiple platform integrations.
   • Store
   Filter Orders based on Store front
   • Order Status
   Filter orders based on order Status. A breakdown down of order status definitions can be found below.
   • Sales Channel
   Allows you to filter from your registered Sales Channels.
   (For more information on setting up Sales Channels. Please view our Sales Channel guide here)
   • Ship Service
   Filters orders by the Ship Serviced used for shipping.
   • Date Filter
   Allows you choose between either Ship date or Seller Order Date.
   • Date Range
   Allows you to set a range for orders. Useful for checking in on daily orders, or for a monthly report.

How to Manage Your Orders

Users can manage orders in the Newegg by voiding, adding labels and more. Below is how to view this option

1. Search a order and then click the View or Edit” Button
2. Now that you are in the order, you can view the order information. For this example the only option available is to this void the order. Tools will very depending on how
   your order was submitted.
   
   3. You can also view Billing information, Order Content and the Order Processing History. Below is a image of each of these fields.Billing Information
   Here, you’ll find the customers billing address, name and phone #.
   
   
   Order Content
   In this field you’ll find all the information on what will be shipping and if applicable make changes to the items via the “Action” Column.
   
   Order Processing History
   This field lest you see the order work is way through the process. This field is very useful when a order has a “Exceptional” Status. You’ll find the information update in this field. For this example the order is working through with no issues.
   

Report Downloads

You can export the order list as you view it or download a customized report via two available options on the Order List function, Download SN and Export All which is located at the bottom right of the page. Here’s how to download each report.

Download SN

1. Locate Download SN (Download Serial Number) at the top right of the page and click the button
2.  A pop up confirmation will appear informing you of the job request. Depending on how much data available could affect how long it takes for the report to populate in the system.
3. Once the Job is complete you’ll receive a notification alert located at the top right of your screen. Click it to bring up the Notifications Center.
4.  Locate the your SN Download Request. Click the highlighted “link” to download the request in excel format.
   

Download Order Data

1. Locate Export All  at the bottom right of the page and click the Boxed button
2.  A pop up confirmation will appear informing you of the job request. Depending on how much data available could affect how long it takes for the report to populate in the system.
3. Once the Job is complete you’ll receive a notification alert located at the top right of your screen. Click it to bring up the Notifications Center.
4.  Locate the your Order Data Download Request. Click the highlighted “link” to download the request in excel format.
   

Order Status

After orders are Submitted, they will undergo numerous status updates until complete. Here we will go over each status description.

• Exceptional:  Order processing has encountered an error. This could be due to many reasons. Order will need the error corrected before processing can continue. You can find the reason for the exception Status under Order Processing History.
• Unshipped: Order was submitted to ship and is currently in the fulfillment process. Order will update as it moves further along the fulfillment process.
• Partially Shipped:  Order was able to ship but hasn’t been completely fulfilled. This could be for numerous reasons, check on the Order Processing History to find more information.
  
• Ready To Ship:  Order is ready and awaiting carrier pickup.
• Invoiced: Order has been delivered. Billing has been finalized on the order.
• Void: Order has been cancelled out of the system.