Turnkey Customer Service Outsourcing Solution with 24/7 customer support.
20
Contacts handled
2
Support tickets handled
10
Vendors supported
55
Knowledge base views
4
CSAT surveys received
Customer Support Management
Connect with your customers through every possible channel they use. With our omni-channel contact center solutions, we can help you create brand loyalty. Our agents are equipped to deliver a high level of quality, effectiveness and care for your customers from the first interaction.
Social Media Monitoring
Grow your brand’s community by building relationships with your online customers wherever they may be. Whether on traditional social channels like Facebook, Twitter, or online forums, our brand advocates deliver a high level of engagement and consumer insight for your brand.
Flexible Pricing Options
Dedicated Solution
A very common solution that will provide you with a professional team of dedicated agents specifically trained to work with and assist clients on your program.
Who is it for:
Businesses with…
- Extensive training due to complex products or service support
- High volume
- Complex administrative tasks
- Advanced customer support
Shared Solution
With shared agents, you have a versatile team prepared to manage a small portfolio of accounts and address a full range of client needs. These representatives are shared among multiple customers and every specialist is completely prepared on your business strategies before engaging with customers.
Who is it for:
Businesses with…
- Low volume
- Specific customer service hours
Blended Solution
Blend the Dedicated and Shared models to balance your support needs and costs. With this setup, you have a dedicated group of representatives who handle the core volume of customer support. When additional support is needed, we can add in shared agents to help tackle spikes in call volume.
Who is it for:
Businesses with…
- Complicated customer service issues during predictable time frames
- Steady call volume
- Skyrocket volume during holiday retail season
Seamlessly Integrated Technology
Flexible and customizable solutions designed for your brand’s needs. We integrate with your systems and requirements to provide seamless integration between our businesses to deliver the best customer experience.
Customized CRM
Integrate with our custom software that is perfectly tailored to your business and support needs.
Reporting & Analytics
With active reporting, we manage and monitor your account with real time and historical contact data on customer engagement, agent activity, call transcripts and more.
Get an Edge Over Your Competition with Newegg Bridge
Competitive Pricing
We offer the best value-based contact center operation solutions and bundle opportunities.
Support Your Growth
Our team will grow as your business grows to provide the best experience for your customer.
System Integration
We integrate with your systems and requirements to provide seamless connection between our business to deliver the best customer experience.
Expertise
Over 20 years of contact center experience working to grow your brand.
Flexible Pricing Models
Customized workforce solutions designed to meet your brand’s needs.
Cloud-Based Contact Center
Cloud-based contact center solutions and multiple contact centers leave no room for operation downtime.
Support Across Multiple Channels
Phone
- Inbound/Outbound services.
- Automatic Call Distribution (ACD).
- Skill-based routing.
- “Let Us Call You” call back option.
Chat
- Proactive/Reactive
- Skill-based routing.
- Over 100 languages supported with Google Translate technology.
- Proactive/Reactive
- Skill-based routing.
- Fast response to questions on “password requests”, “requests for invoice”, etc.
SMS
- Proactive/Reactive
- Fast response to questions like “where’s my order”, “questions about my account”, “how do I return”, etc.
Social Media
- Engagement on Facebook, Twitter and Instagram
- Customers request assistance through social media websites.
So Much More Than Just Customer Service
Inbound/Outbound Support
Support for inbound service or outbound campaigns.
General Inquiries
Service, product or order related questions.
Order Assistance
Help placing orders, checkout assistance, etc.
Payment Issues
Questions about payment options, resubmitting payment support, etc.
Return Assistance
Return processing, return related questions and support.
Product Assistance
Answering product related questions and providing product recommendations.
Rewards Program Assistance
Providing confidence in your brand’s rewards program.
Helpdesk Support
Ticketing support for handling complex processes.
Tracking/Shipping Requests
Scheduling deliveries, tracking assistance, claim support, etc.
Pre-sales/Post Sales
Answering pre-sale questions to build buyer confidence.
Customer Retention
Support for inbound service or outbound campaigns.
Escalations Support
Resolving customer complaints at the right level of support.
Testimonials
”We have been through numerous Customer Service teams and support software over the years and Newegg is the first team we are truly happy with across the board. Their team integrated with ours seamlessly, they were up and running in record time (even despite our immense volume), and they have gone above and beyond to take care of us and our customers. Highly recommend!
CEO, The California Beach Co. Austin L. Wright
21,400,000
Insanely Great Customer Interactions