Turnkey Customer Service Outsourcing Solution with 24/7 customer support.
A very common solution that will provide you with a professional team of dedicated agents specifically trained to work with and assist clients on your program.
Businesses with…
With shared agents, you have a versatile team prepared to manage a small portfolio of accounts and address a full range of client needs. These representatives are shared among multiple customers and every specialist is completely prepared on your business strategies before engaging with customers.
Businesses with…
Blend the Dedicated and Shared models to balance your support needs and costs. With this setup, you have a dedicated group of representatives who handle the core volume of customer support. When additional support is needed, we can add in shared agents to help tackle spikes in call volume.
Businesses with…
We offer the best value-based contact center operation solutions and bundle opportunities.
Our team will grow as your business grows to provide the best experience for your customer.
We integrate with your systems and requirements to provide seamless connection between our business to deliver the best customer experience.
Over 20 years of contact center experience working to grow your brand.
Customized workforce solutions designed to meet your brand’s needs.
Cloud-based contact center solutions and multiple contact centers leave no room for operation downtime.
Support for inbound service or outbound campaigns.
Service, product or order related questions.
Help placing orders, checkout assistance, etc.
Questions about payment options, resubmitting payment support, etc.
Return processing, return related questions and support.
Answering product related questions and providing product recommendations.
Providing confidence in your brand’s rewards program.
Ticketing support for handling complex processes.
Scheduling deliveries, tracking assistance, claim support, etc.
Answering pre-sale questions to build buyer confidence.
Support for inbound service or outbound campaigns.
Resolving customer complaints at the right level of support.
”We have been through numerous Customer Service teams and support software over the years and Newegg is the first team we are truly happy with across the board. Their team integrated with ours seamlessly, they were up and running in record time (even despite our immense volume), and they have gone above and beyond to take care of us and our customers. Highly recommend!
CEO, The California Beach Co. Austin L. Wright